Privacy & Information Practices

Information We Collect

A3 Shield LLC (“A3 Shield,” “we,” “us,” or “our”) may collect information that you provide directly to us, information generated through your use of our website and services, and information received from third parties.

Depending on how you interact with A3 Shield, the information we collect may include the categories described below.

Contact and Business Information

We may collect information such as:

• Your name
• Company or organization name
• Job title
• Email address
• Telephone number
• Billing address
• Service or installation address
• Other contact information you choose to provide

Quotes, Orders, and Project Information

When you request a quote, purchase equipment, schedule a service, rent equipment, or engage A3 Shield for a project, we may collect information relating to:

• Products and services requested
• Project requirements and specifications
• Installation or service locations
• Equipment information and serial numbers
• Purchase orders and invoices
• Scheduling information
• Delivery information
• Service history
• Customer support requests
• Communications relating to your project or account

Payment and Transaction Information

When you make a payment, we may collect or receive information relating to the transaction, such as the amount paid, payment status, billing information, and transaction records.

Payment card and banking information may be processed by banks, payment processors, or other financial service providers. A3 Shield may receive limited information necessary to confirm and maintain records of the transaction.

Communications

We may collect information you provide when you:

• Contact us by phone or email
• Complete a website form
• Request a quote or consultation
• Submit a support or service request
• Communicate with our employees or representatives
• Provide feedback or otherwise interact with us

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring websites or pages
• Website interaction and usage information

We may use cookies, analytics technologies, or similar tools to help operate our website, understand how visitors use it, maintain security, and improve our website and services.

Information From Third Parties

We may receive information from third parties when reasonably necessary to conduct our business, including information from:

• Customers and authorized representatives
• Equipment manufacturers and distributors
• Service providers
• Business partners
• Subcontractors
• Referral sources
• Payment processors
• Publicly available sources

How We Use Information

We generally use the information we collect to respond to inquiries, prepare quotes, fulfill orders, provide and support our services, process payments, communicate with customers, maintain business records, improve our operations, protect our systems and customers, and comply with applicable legal obligations.

How We Disclose Information

A3 Shield does not disclose personal information except as reasonably necessary to operate our business, provide requested products and services, protect our legitimate interests, or comply with legal requirements.

We may disclose information to the following categories of recipients:

Service Providers

We may provide information to third-party companies that perform services on our behalf, such as:

• Website hosting and technology providers
• Cloud software providers
• Payment processors and financial institutions
• Accounting and bookkeeping providers
• Shipping and delivery companies
• Communications providers
• IT and cybersecurity providers
• Customer relationship and business management platforms

These providers receive information as reasonably necessary to perform services for A3 Shield.

Manufacturers, Distributors, and Business Partners

We may disclose information to equipment manufacturers, distributors, vendors, or other business partners when necessary to obtain products, process warranties, fulfill orders, provide technical support, or complete a customer project.

Contractors and Subcontractors

When A3 Shield uses authorized contractors or subcontractors to assist with installation, service, security staffing, delivery, maintenance, or other customer services, we may provide them with information reasonably necessary to complete their assigned work.

Professional Advisors

We may disclose information to accountants, attorneys, insurers, auditors, consultants, and other professional advisors when reasonably necessary for business, legal, financial, insurance, or compliance purposes.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws, regulations, court orders, subpoenas, or lawful government requests
• Protect the rights, property, or safety of A3 Shield, our customers, employees, or others
• Investigate suspected fraud, misuse, security incidents, or unlawful activity
• Enforce our agreements, policies, or legal rights

Business Transactions

If A3 Shield is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

With Your Direction or Consent

We may disclose information to other parties when you direct us to do so, authorize the disclosure, or otherwise provide your consent.

Sale of Personal Information

A3 Shield does not sell personal information for monetary consideration.

If A3 Shield engages in activities in the future that constitute the sale of personal data or targeted advertising under applicable privacy law, we will provide any notices and opt-out mechanisms required by applicable law.

Questions About Your Information

If you have questions about the information A3 Shield collects or discloses, or if you would like to submit a privacy-related request, please contact us:

We may take reasonable steps to verify your identity before completing certain requests and will respond to applicable privacy requests in accordance with applicable law.